Data Deletion

You can ask us to delete the personal information we hold about you at any time, whether it came from a contact or estimate form or from a customer account on this website. This page explains how. It complements our Privacy Policy.

If you have a customer account, you can send a deletion request from the Privacy tab of the customer area. A person processes every request; nothing is deleted automatically. Otherwise, or if you prefer, email hello@officecrm.app from the email address concerned, so we can confirm the request comes from you. Please say whether you want your customer account deleted, your form submissions deleted, or both. We may ask for further details if we cannot match the request to our records.

Once we have verified your request, we delete or de-identify:

• your customer account, including the account email address, name and sign-in sessions;
• content you submitted through the customer area, such as requests, messages and your AI-assistant onboarding brief;
• contact and estimate-request submissions and the technical data stored with them (IP address, user agent, referring page);
• correspondence with you that we are not required to keep.

We may keep some information where the law requires it or where we have a legitimate need, for as long as that need lasts:

• records we must keep for legal, tax or accounting purposes;
• information needed to establish, exercise or defend a legal claim, or to resolve a dispute;
• security and abuse-prevention records, such as a note that an address was blocked;
• copies in our database backups, including the encrypted off-site copy, which expire within 35 days (every day for the last week, then one a week), and in logs and provider backups, which expire on their normal schedule. We do not restore a deleted record into use.

If we keep something, we will tell you what and why, and we will not use it for any other purpose.

We aim to complete deletion requests within 30 days of verifying your identity, and to confirm by email when it is done. This timeframe is our stated practice.

Purchases, licences and any account you have on www.vajracode.com are handled by the publisher’s store under its own policies. To delete data stored there, contact that site through the details on it. A request made on this website does not automatically apply to the store, and the reverse is also true. If you email us about it, we can point you to the right contact.